Apple ID / Private Relay Email Login Issue

If you purchased your ticket through Tixr using Sign in with Apple, Apple may have created a private relay email address for your account. This email usually looks like:

example@privaterelay.appleid.com

PixlPass receives ticket information directly from Tixr, so your PixlPass account may be linked to this Apple private relay email instead of your regular email address.

Because of this, OTP codes or password reset emails may not arrive in your regular inbox.

What should I do?

Please log in to your Tixr account and update your ticket/account email address to the email address you want to use for PixlPass.

After updating your email information in Tixr, please wait a few minutes to allow the updated information to sync.

Then follow these steps:

Go to the PixlPass login page:
https://dreamcon.pixlpass.com/auth/login
Click the Find My Email Address link.
Select the Dream Con event.
Enter your Tixr Order ID.
If your email was updated correctly in Tixr, PixlPass will display your updated email address.
If the updated email address is showing, you can now log in to PixlPass using that updated email address.

PixlPass login link:

https://dreamcon.pixlpass.com/auth/login

Why does this happen?

This happens when Apple’s Hide My Email feature is used during checkout. Apple creates a private relay email to protect your real email address.

If email forwarding is not working correctly, you may not receive PixlPass OTP codes or password reset emails.

I updated my email in Tixr but still cannot log in. What should I do?

First, please use the Find My Email Address option on the PixlPass login page to confirm which email is currently connected to your order.

If the updated email is not showing, please make sure your email was updated correctly in Tixr and wait a few minutes before checking again.

If you still cannot access your account, please contact PixlPass Support and include:

Your Tixr Order ID

Our support team can review your account and help you regain access.

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Frequently Asked Questions

Why isn't my ticket showing up in PixlPass after transferring it in TIXR?

What should I do if my TIXR order ID isn't working in PixlPass?

Why are my TIXR badges not showing up on PixlPass?

I purchased my ticket using Sign in with Apple, and I’m not receiving the PixlPass OTP code. What should I do?

What's the difference between a transfer ID and an order ID in TIXR?

I seem to be maxed out and can't register for more panels. Why can't I add more panels?

What do I do if the PixlPass website isn't loading?

I can't click the plus icon to book more panels. Why is it grayed out or not working?

What happens if I'm late to a panel I registered for?

What is the QR code on my panel ticket used for?

Where can I see all the panels I've registered for?

What are badges and how do they affect which panels I can access?

How do I RSVP for programming?

How do I register for panels?

Why can't I log into PixlPass after buying my tickets on Tixr?

How do I create a PixlPass account?

Why can't I access my tickets in PixlPass even though I have a valid Order ID?

I'm having trouble logging into PixlPass after purchasing my tickets on Tixr.

Why can't I register for certain panels?

Is there a standby line for full panels?

My Order ID isn't showing up in my PixlPass account. What should I do?

How can I see which badge type I have?

How do I access my QR codes at the event?

Why am I seeing a "Session Expired" message?

How do I view my schedule in different formats?

Where do I find my Tixr Order ID?

If I have an RSVP how long will I need to stand in line?

How many panels can I register for with my badge?

The system says I haven't purchased a ticket but I have confirmation from Tixr. What should I do?

Why can't I register for more panels? It says I've reached my limit.

What if the panel location changes?

What happens if I lose my QR code or can't access it at the event?

Can I print or email my schedule?

How do I remove myself from a panel I can no longer attend?

Will there be standby lines for people with no RSVP? What about ADA? What about premium?

Can I still attend a panel if I forgot to register for it?

I have multiple tickets/badges but can only register some of them for panels. Why?

I purchased two tickets at different times using the same email — one for me and one for a friend. How can we both register on PixlPass?

Can I share my QR code with someone else?

Do Premium badge-holders need to RSVP for activities featured on the Main Stage or in the on-site Sports Arena?

Can I register for multiple panels that occur at the same time?

Can I use a different email address for PixlPass than the one I used on Tixr?

Can I upgrade my badge to access more panels?

What browsers are supported by PixlPass?

I'm unable to log into PixlPass. How can I fix this?

Can I register panels for friends or family members?

Do Premium badge-holders need to RSVP for activities featured on the Events Stages and Meet & Greets Room A?

I'm getting an "Invalid Order ID" error when trying to sign up. What should I do?

If I buy additional tickets on Tixr will they automatically appear in my PixlPass account?

What if the panel I registered for is cancelled at the last minute?

Why do some panels show "Coming Soon" instead of "Add to Schedule"?

How do I create a PixlPass account to register for panels?

What if my tickets were purchased across different order IDs?

Can I access PixlPass while my Tixr payment plan is still in progress?

How do I know if my RSVP selection is confirmed?

What happens if a panel I've registered for is cancelled or postponed?

What do the different badge colors mean?

What if panels I want to attend are already at capacity?

Why does it take a few minutes to see my tickets after creating an account?

How many reservations can I make?

How do I manage multiple tickets purchased under the same email address?

Why are my tickets tied together and how can I register them separately?

What does "Max Inventory per Panel" mean in my account?

Can I cancel my reservation before or after it's been scanned?

What if my order ID is not recognized during registration?

What's the difference between badge types and panel access?

I have multiple badges but was unable to confirm reservations for everyone in my group. What are my options?

How can I manage tickets for friends/family purchased under my email?

Why does my badge show a different name than mine?

The system says my email is not found when trying to register. What's wrong?

Why can't I register different panels for different people in my group?

I got a reservation but my child/dependent didn't and they are too young to be alone, or "my child/dependent got a reservation but I didn't and they are too young to be alone."

My friend/family/coworker/aide/chaperone didn't get a reservation and we need to stay together.

What if I don't have my confirmation email because someone else bought my badge?

Will my friends/family and I be able to sit together?

Are attendees allowed to save seats inside the programming room?

What if I have to leave to use the restroom?